PERSONAL Banking
Our Personal Banking team is at the forefront of addressing all client banking needs. They assist businesses with cash deposits and help families in our community open new deposit, savings or loan accounts. Always ready to provide the warm, friendly service our clients have come to expect, they are the initial point of contact in our banking experience. We have invested significantly in enhancing our client service capabilities, implementing client-focused improvements that have notably bettered the client experience across digital, online and fraud prevention channels. In collaboration with a well-respected local market research firm, we have integrated artificial intelligence (AI) to gain deeper insights into our face- to-face client interactions. To bolster client safety, we’ve introduced new security measures, achieving a significant reduction in fraud loss. In addition to these advancements, our Personal Banking team has added a dedicated trainer to provide educational support to our employees. These initiatives reflect our unwavering commitment to continually raising the bar in service quality and ensuring the utmost protection for our clients.
Participated in a new Customer Experience workshop.
Added a dedicated trainer to the team.
“I have been a customer at ACCESSbank for over a decade, and I have been impressed with the team’s knowledge and promptness. They are always available to answer any inquiries I may have. I have recommended ACCESSbank to my friends and family solely because of the exceptional service provided. I highly recommend ACCESSbank to anyone looking for reliable and customer-focused banking.”
– Penny S.
14 | ACCESSbank 2023 ANNUAL REPORT
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